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Software Support Specialist

Consolia

Beograd, Bulvar Zorana Đinđića 64a

01.09.2022.

ugovor puno radno vreme dostupno osobama sa invaliditetom

Celebrating 14 years in Serbia

We are looking for a

Software Support Specialist

to join an existing and expanding support team with large international customers.

This is a fantastic opportunity to work in a great software development company.

Consolia is part of an international company with operations in Sweden, England, Germany, Denmark, and for 14 years in Serbia. We are working on long-term and interesting projects with large international customers.

We are looking for a Software Support Specialist to join an existing and expanding development team. If you join us, you will become a part of our Belgrade team of 50+ high professionals.

JOB DESCRIPTION:

As “Software Support Specialist” you will act as second-line support and be part of the company's IT department.

The working environment will require knowledge of C#, ASP.NET MVC, MS SQL Server.

KEY RESPONSIBILITIES:

  • 2nd level Support for our proprietary products within the company
  • Categorize received tickets by defined criteria
  • Investigate tickets that are identified as necessary to investigate
  • Troubleshoot issues in line with target priorities
  • Work effectively and cooperatively with other team members and with other departments and teams

REQUIREMENTS:

  • Experience in debugging applications and correcting code bugs
  • Knowledge of MS SQL Server
  • Have excellent verbal and written communication skills in English
  • Strong verbal and communications skills including the ability to communicate technical requirements in non-technical terms
  • Experience supporting end users in a call-center environment
  • Experience in using some of the ticketing systems (Jira, Freshdesk)
  • Bachelor's degree in Computer Science or equivalent
  • Courteous, professional, and positive attitude
  • Strong problem-solving skills
  • Team-oriented and customer-focused
  • Self-starter with a strong desire to learn and develop

COMPANY OFFERS:

  • Challenging and interesting work in an international environment
  • Great office space at a very good location
  • Opportunity to work in a small team of highly professional people
  • A great working atmosphere with proactive, friendly and motivated colleagues
  • Learning and development opportunities
  • Regular team bonding activities
  • Full private health insurance
  • Gym membership

APPLICATION:

Welcome to apply for this position by sending us your CV in English.

We will contact only shortlisted candidates with the proper qualifications.

Please visit our homepage http://www.consolia.rs

Consolia

    Consolia d.o.o.

    Consolia je deo velike grupacije iz Švedske koja posluje u Srbiji već 10 godina. U Beogradu se bavimo razvojem našeg softvera iz oblasti hemijske industrije. Takođe za naše klijente, od 2014. razvijamo softver iz oblasti zdravstvene industrije i maloprodaje. Koristimo nove tehnologije, radimo u agilnom okruženju i važan nam je kvalitet, timski rad i posvećenost.   Ono što krasi našu kompaniju su zadovoljni zaposleni, neki su sa nama već 10 godina.   

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