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Software Support Specialist

WEBCentric d.o.o.

Beograd

28.11.2020.

ugovor puno radno vreme 1. smena

We are looking to hire new colleagues who would join our Price2Spy Customer Relations Team.

Responsibilities:

  • Everyday communication with B2B clients in English (mostly emails, but also online meetings, and occasionally phone calls and live chat) , answering potential questions that clients might ask, explaining the functionality of Price2Spy service
  • Providing clients with additional account-related services and support (account setup preparation, troubleshooting, preparing commercial offers and so on...)
  • Intensive interaction and communication with other teams, internal process control (forwarding potential issues and progress updates from clients to operations team and vice versa, reporting potential bugs etc.)
  • Advising best solutions/preparing commercial offers to trial clients as part our sales process
  • Responding and reacting to the issues reported by clients
  • Working in a fast-paced environment of young professionals

Requirements:

  • A Bachelor’s Degree – preferably in the Humanities
  • Fluent verbal and written communication in English – mandatory
  • Fluency in German, Italian, Portuguese, Spanish or Arabic is a plus
  • Experience working in a SaaS environment is a strong plus
  • Great organizational and presentation skills
  • Ability to handle various tasks in dynamic surroundings - multitasking
  • Being diligent and detail-oriented
  • Being a quick learner – fast thinking and acting
  • Ability to work efficiently under pressure
  • Ability to prioritize activities in a self-motivated manner in work overload situations
  • Excellent computer skills

We offer:

  • Compensation according to market standards, with potential growth, according to performance / results
  • Nice and friendly atmosphere in a young and dynamic team of professionals
  • Working with respectable B2B clients/companies worldwide
  • Chance to improve and expand your knowledge
  • Free parking
  • Conventions and conferences in and out of country
  • Employee gatherings and team building activities

We are looking for communicative and enthusiastic candidates who are capable of working as a part of our growing team, as well as work independently on individual projects.

We are offering a flexible, comfortable and relaxed working environment, salary in accordance to market conditions and other benefits as well.

    WEBCentric d.o.o.

    O nama WEBCentric je softverska kompanija koja neguje tradiciju uspeha od 2005. godine.Počeli smo 2005. kao mala firma sa jednim jedinim klijentom, a danas imamo sopstveni softverski proizvod - Price2Spy koji koristi oko 650 klijenata širom sveta. Ova moćna alatka pomaže internet trgovcima da prate da li su njihove cene suviše niske ili visoke u odnosu na konkurente na tržištu, analiziraju dobijene podatke i zatim optimizuju svoju cenovnu strategiju, sve u cilju povećanja profita…

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