AX Services is an exclusive partner of AffinityX, the white label creative and marketing services provider behind the biggest names in local marketing. AffinityX is the secret weapon of the world’s best media companies, local agencies, marketing services companies, and more. Our purpose-built technology, local media expertise, and world-class infrastructure delivers more than 5 million fast-turn jobs per year, from logos to websites to programmatic advertising and beyond.
Subject Matter Expert – Proposals (Media Planning)
Belgrade / US working hours (15.00-23.00h) / English language
- Product Development & Management
- Leads the effort on product enhancement, research and development. Provides the Product Manager with relevant information for sales and business development.
- Keeps up-to-date with industry trends, and product development & updates, and incorporates industry best practices in day-to-day operations.
- Creates proposals as requested by the Product Manager to meet client’s requirements and recommends customized strategies for implementation.
- Technical Training and Product Support
- Manages and maintains product training materials to ensure these are up-to-date and relevant.
- Responsible for ongoing internal training.
- Responsible for the internal operations support. Provides technical guidance to Operations and the Account Managers.
- Handles Level 3 issues which may include client escalations, unresolved matters from the Account Managers, etc.
- Creates and updates the primary document on product SOPs and workflow.
- Leads Quality Control and audits.
- Client support
- Lead the production of custom reporting.
- Compiles data to create monthly reports, including analysis for insights, optimizations and future strategy development.
- Lead and handle product escalations.
- Responsible for addressing and handling of client issues and questions at Level 2 support (Level 1 being Sales Coordinator supported).
- Strong technical knowledge in Media planning that enables you to quickly evaluate solutions and define requirements.
- B2, C1 or C2 English language proficiency
- Have a passion to solve problems for clients and end advertisers, understand their requirements and convert them into product solutions.
- Have a strong product sense with ability to envision technology solutions that address user needs and market opportunities.
- Strong and effective communicator across a range of situations. From pitching our leadership team on changing the roadmap, to digging into a feature with your team, you take time to explain fundamental reasons behind your decisions.
- Flourish when it comes to cross-functional teamwork.
Please send your application and resume electronically.
Ax Services d.o.o.
- Srbija, Beograd, Gandijeva 55a
- PIB: 112157490
- Matični broj: 21618187