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Support Specialist

Asseco SEE

Beograd

26.10.2021.

ugovor puno radno vreme online intervju za posao

The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on developing their own solutions in their market segments. Our mission is to build a trustworthy and profitable global IT company providing our customers with high quality software and services.

About your Role

As a Support Specialist in our Banking - Support - 1st line team you will be involved in:

  • Customer Support: Handle reported customer requests, provide appropriate level of customer support, regularly communicate with customer during requests resolution process
  • Customer request analysis for fixed assets, cash flows, bookkeeping and retail banking     
  • Request lifecycle management   
  • Record and update additional descriptions and request solutions for later usage through knowledge base to contribute to the team knowledge and service improvement                
  • Testing: Creation of test verification scenarios and testing of solutions. Simulations of the issues reported by the customers
  • Trainings: Prepares and conducts trainings for users regarding usage of banking solutions in order to fulfil specified requirements.                             

About you

  • You have 2+ years of relevant experience in fixed assets, cash flows, bookkeeping and retail banking
  • You have knowledge of regulations in banking especially in fixed assets, cash flows, bookkeeping and retail banking
  • Your experience with ASEBA BI will be considered as advantage
  • You have knowledge of Banking processes management
  • You have experience in testing
    You have proven experience with supporting and troubleshooting complex applications                      
  • Your level of English is Intermediate
  • You have obtained University degree in the Economy field (preferable in Finance, Banking, Informatics and quantitative finance or accounting)
  • You have a strong drive to achieve the best results against internal and external standards of excellence
  • You have strong analytical skills and ability to solve complex problems
  • You are a good team-player, and you are open to acquiring new skills and competencies, as well as improving existing

What we offer

  • Full-time indefinite employment
  • Opportunity to work with an excellent team of people
  • A mentor and manager to help you develop technical skillset in a dynamic environment, with additional trainings to help you advance on this journey
  • Other benefits (private health insurance for you and your immediate family, bonus scheme, free gym, casual dress code, etc.)

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work! 

*Please note that your application will be stored in our recruiting base for 1 year.  It will only be used for the purpose of recruitment and selection and will not be available to third parties . Please do not submit additional documents . Only shortlisted candidates will be contacted

    Asseco SEE

    Asseco SEE Group (ASEE Group) is one of the largest IT companies in South-Eastern Europe, employing more than 2700 experts in the region. Since the beginning, our company has been focused on developing and selling its own proprietary IT solutions, predominantly for banking and payment, but also offering a range of solutions for telco, utilities and public sector. ASEE in Serbia brings contemporary IT solutions to the market for over 30 years, with a lot of important projects and solutions to show…

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