System Administration Engineer/Consultant

Octopus Cloud is hiring System Administrator to join a team in Serbia. We have been working for a Switzerland company for 5 years already.

Full remote, full time, long term contract, just for experienced candidates. 

Our clients are world wide service providers, and working with their administrators gives you the opportunity to improve your knowledge and experience in different datacenters. 

We are looking for a dedicated 100% job position, following person:

Experience

• Experience with Windows Server environments (AD, DNS, DHCP, GPO, SQL, RDS, Exchange, IIS, Hyper-V).
• Experience with PHP/MySQL deployment (NOT development) in Windows environments.
• Experience with VMware vSphere environments.
• Experience with Linux systems.
• Network administration experience. Experience in troubleshooting network issues related to firewalling/routing/proxy solutions.
• Experience in planning IT infrastructure, including server/network/virtualization systems.
• Experience in Remote customer support (zoom/email/ticket).
• Reference: gH9td4bhilO6JhLfiJVkvEHgiHAx7bV19GTLg242Ow82zb5uEQq6LHj4PICp00Mq

Responsibilities

• Supporting Customers with product specific issues over the zoom/email/ticketing system.
• Preparation, planning, and consulting with the Customers in regard to the deployment of the product.
• Installation of the product in cooperation with the Customers.
• Customer training in regard to the proper deployment/configuration, and usage of the product.
• Consulting with the Customers in terms of potential issues in the Customer environment, that could impact the proper functionality of the product.
• Preventive maintenance of the product to ensure optimal functionality, and efficiency.

Skills

• High level of technical skills in the Windows / Linux / Vmware / Hyper-V ecosystem.
• Ability to analyze/resolve issues ranging from simple user error to complex technical problems in a wide range of customer IT environments.
• The ability for highly analytical thinking to detect and prevent issues before they can impact the product functionality (user error, misconfiguration of the product, misconfiguration of customer IT environments).

MUST: *****High level of business English proficiency.*****
MUST: *****High-level social skills to communicate with customers*****