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Team Leader - IT Help Desk

Serendi d.o.o.

Niš

07.12.2021.

ugovor puno radno vreme

Serendi is a Recruitment Service Provider headquartered in Switzerland and with offices across Europe. We offer tailor-made recruitment solutions with recruitment outsourcing, candidate sourcing and talent management to companies.

As a strategic partner, we support larger national and international companies on a mid- and long-term basis in all their external recruiting, candidates search and employer branding tasks. Our solutions are innovative, our service quality is excellent and we use the latest leading edge e-Sourcing methods.

We are looking for a new team member to support our client leading manufacturing company in Nis: Team Leader - IT Help Desk

Your Responsibilities:

  • Responsible for daily operations of the Europe IT Service Desk
  • Responsible for direct communication with end-users
  • Manage the IT Service Desk team
  • Responsible for planning and scheduling of team members work in order to provide high availability
  • Responsible for regular Service Desk reporting and providing KPI and reporting to line manager
  • Collaborate with other L2 IT support teams
  • Taking part in IT global projects

We are looking for an enthusiastic professional with the following profile:

  • Minimum 3 to 5 years experience, ideally with some project management exposure
  • Fluent in English is required
  • Minimum Bachelor degree related to IT
  • Good mixture of skills covering general maintenance of Azure & M365 collaboration tools,
  • LAN, PCs (hardware and software)
  • Understand the requirements and priorities of the business
  • Leadership and people management skills preferably successful experience in small team management
  • Very strong communication skills

What we offer:

  • Being part of fast growing and worldwide known manufacturing company
  • Opportunity for continuous development
  • Engaging and exciting international environment with great working atmosphere, as well as emphasis on teamwork and individual support

If you are interested and would like to know more about this opportunity please apply on our career page and attach your CV in English.

    Serendi

    Serendi - Talent Acquisition Serendi is a Recruitment Service Provider headquartered in Switzerland and with offices across Europe. We offer tailor-made recruitment solutions with recruitment outsourcing, candidate sourcing and talent management to companies. As a strategic partner, we support larger national and international companies on a mid- and long-term basis in all their external recruiting, candidates search and employer branding tasks. Our solutions are innovative, our service quality…

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