Your responsibilities:
- Responsible for training agents, introduces the work of Telesales, educates about communication skills with customers and teaches sales skills
- Motivating and achieving the established goals of the team and personal target
- Runs the business, organizes business processes and makes a schedule of agents all with the aim of more efficient team work
- Preparation and analysis of daily, weekly, monthly sales reports
- Monitors the activities of the agents on a daily basis and listening the agents calls and provide feedback for improving communications and sales skills
- Preparation Quality Assurance reports
- Makes conversation scripts with Manager of Telesales and controls whether the agents follow the script
- Cooperation with Products and CRM team in order to define and improve products for sale throught Telesales
- Organizes additional trainings for agents in order to improve the work process and provide the better service and making better sales
- Analyzes and tests application for better work of Telesales
- Daily communication with IT department in order to overcome problems in the work of applications and provides suggestions for more efficient work
- Takes on the role of manager in his absence
For the good start, you will need:
- College education - desirable
- Knowledge of English language
- Excellent written and oral communications skills
- Very pronounced sales skills and highly motivated person
- Minimum three years of experience in Telesales/Outbound Contact Center with at least two years in the supervisory or team leader role
- Minimum three years of banking experience
- Business correspondence and communication
- Computer skills
You will enjoy:
- Working for the first fully mobile and online Bank with innovative approach to business
- Dynamic and friendly work environment
- Opportunity for professional and personal development
- Great benefits and possibility of achieving competitive bonuses
- The job includes working from home and working from the Mobi Bank office
If you are the person for us – sign up now and become part of our sales team!
Mobi Banka a.d.
O nama Mobi Banka, deo PPF grupe, jedna je od najbrže rastućih mobilnih i onlajn banaka u regionu. Za samo pet godina poslovanja približila se broju od 500.000 klijenata. Prateći ovaj dinamičan rast, strateško opredeljenje Banke je razvoj inovativnih digitalnih proizvoda, uz sinergiju telekomunikacionih i bankarskih rešenja, koji će biti dostupni korisnicima prvenstveno kroz mobilno i onlajn bankarstvo. Od samog početka 2014. godine, cilj Mobi Banke, tada Telenor banke, bio je da potpuno…
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