Technical Support Agent

Technical support in the iGaming industry.

BET5 d.o.o. is an associate of BlueOcean Gaming that offers quality software solutions for online casino operators. We are looking for a new team member who will join us in the everyday challenges of the iGaming industry.

Job description:

• Providing technical support for clients issues
• Makes first contact with clients seeking technical assistance
• Resolving clients requests via service desk, email, and skype chat
• Guiding clients through the problem-solving process
• Corresponding with the provider and updating the client with new information on ongoing tasks
• Redirects pending issues to the next level of technical support
• Reference: mWGhrlpIzWv46VVTqVgT1CiTZ6u8Ssx3kuKnBhqH9pk.

Job requirements:

• At least 6 months experience in a customer-focused position
• Knowledge of technical support, application support, or gaming
• Technical proficiency with computers/mobile devices, software & iOS
• Fluency in the English language
• Ready to work in shifts, weekends included

We are offering:

• Permanent employment in our office in Belgrade
• Competitive salary and conditions
• Professional development

If you feel you’re the right candidate for our Technical support role, please apply now and send us your CV in English. We’d love to hear from you.

Only shortlisted candidates will be contacted, the interview will be conducted after the upcoming holidays.