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Konkurs je istekao.

Technical Support, Level 1

Control4 Europe

Beograd, Omladinskih brigada 90d

22.10.2020.

ugovor puno radno vreme

OVERVIEW

Reporting to the Technical Support Manager, the Technical Support Specialist will be responsible for answering dealer inquiries through phone, voicemail and email communication.  The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivery results. The Technical Support Specialist will partner with various departments to establish point of resolution.  The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter. Join a growing team that leads our industry in excellent customer support! This position will be based in either the York or Belgrade office.

RESPONSIBILITIES:

  • Serves as contributing member of a high-performing technical support team by supplying our customers within field product support via phone, email and chat
  • Participates in collaborations with the product development team and provides feedback when necessary
  • Provides support to the product development team with sample reviews, testing reports, drawings, documentation review and manual reviews
  • Create knowledge base articles for our tech support knowledge base
  • Participate in product Beta testing and provide feedback
  • Forum monitoring  

REQUIRED QUALIFICATIONS:

  • High School diploma or equivalent
  • 1 Year Excellent Customer Service Experience
  • Experience troubleshooting technical products (Home Automation, Surveillance, and/or Networking products)
  • Experience using Microsoft Office Products
  • Must be fluent in German and English

 PREFERRED QUALIFICATIONS:

  • College Degree in computer science.
  • Previous call center experience
  • Strong knowledge of networking, advanced router configuration, DSL and cable modems, voice over IP, firewall configuration, port forwarding, OoS settings and VLAN Configurations. An IT support background would advantageous. 

    Control4 Europe

    • Srbija, Beograd, Omladinskih brigada 90D, Airport City Beograd
    • PIB: 109425761
    • Matični broj: 21179957
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