Trizma d.o.o. raspisuje oglas za poziciju Technical Support Specialist - Spanish and English language.
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Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.
ACCELERATE BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.
Technical Support Specialist - Spanish and English language
- The Technical Support Specialist works in a high-volume call centre technical environment, resolving and providing solutions to customer problems. Responsibility is to remotely coordinate the resources required to manage problem resolution for client’s products and services
- Primary role is to coordinate and provide services in a profitable environment that supports our values and the business as a whole
- Isolate problems and create resolution plans; Log problem resolution - maintains databases; Support the resolution of known software problems to be fixed in later releases; Prepares standard reports to ensure Service Level Agreement is represented accurately
- Position will project manage the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer's (both internal and external) issues
- Works directly with the customer or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems; Responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer's problem
- Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer; Number and type of systems and customers supported will be dependent on the candidate's technology, product, and project management skills
- Develop understanding of WCS systems, operations & policies that are used to resolve customer problems
- Provide feedback to appropriate audiences to adjust the quality of Knowledge Articles
- Continuously develop and maintain pertinent technical knowledge and troubleshooting skills; Assess personal skills and schedule training; Utilize knowledge of customer to enhance capability to meet customer needs
- Communication skills both written and verbal in Spanish and English are required
- Minimum 2+ years POS support experience, restaurant industry preferred
- Previous help desk or computer support experience required; Previous networking experience required
- Previous remote desktop experience required
- Excellent team player; Ability to work effectively in a team environment composed of peers and crossfunctional members
- Ability to work flexible working hours
- Not convicted or in a process of conviction
Trizma is offering:
- Long term employment opportunity for best performing candidates
- Performing services for a multinational company
- Dynamic and responsible position
- Chance for a professional and personal development
- Advancement opportunity
- Paid training
Deadline for applications: until fulfilled
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