Technical Support Specialist

MINDSET:

For our team, we are looking for a Technical Support Specialist (m/f/d) to deliver excellent service to our customers by solving complex technical issues, understanding demands, and needs and drives customer happiness.

You are communicative, independent, and interested in developing and implementing technical solutions for our customers?
You like to work in an agile environment and are well organized?

Then ProGlove is the place to be!

RESPONSIBILITIES:

• Solve technical cases in our ticket system and follow up on customer requests
• Take care of Hardware and Software inquiries and provide individual solutions to international customers
• Advising, guiding, and training our customers with regards to technical challenges and new releases
• Interfacing between Service, Sales, and Engineering
• Analysis and documentation to improve product quality
• Optimization of internal processes and support of special projects (Training, Self Service, KPI Tracking)
• Reference: SFmPO-FqA5d159bDiUUxQL2CTjQ3EvcsGwSrcaPCrABpb389Mjh__Y0QnFcZyCGE

REQUIREMENTS:

• 1-3 years experience in Customer Service or in an equivalent role (Claim Management is a plus)
• Experience in relevant industry
• Basic know-how & research capabilities into the causes of software issues
• Fluent in English and German
• Customer-oriented mindset and a high level of empathy
• Great organizational skills; attentive to details and motivated to succeed with cross-functional work
• Experience with SAP and Salesforce is a plus

Sounds like that’s you?

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date.

The job location: Belgrade, Serbia.