TeleSales Representative - German language

Trizma is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

We are looking for a TeleSales Representative with knowledge of the German language and exceptional customer support and sales skills to provide satisfaction to both the company and customers. If you love working in a dynamic, multilingual environment and have the ability to quickly absorb and retain information as well as present ideas in a user language, then you are the one we are looking for!

We are offering:

• Career and skills development opportunities and trainings
• An international and diverse work atmosphere
• A competitive salary packages
• Trizma benefit package (a day off and a present for birthday, various discounts etc)
• Casual workplace environment
• 40-hour work week
• Reference: V3reUgYeFCxQ6vg52ZXaOk-3w-kfRP57JCSUBmOblcnHnMOQYx-sPTbdFcYdWPJl

We are looking for:

• Fluency in speaking and writing of Germanlanguage and intermediate level of Englishlanguage proficiency
• High school diploma, BSc/BA will be a plus
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Knowledge of Windows OS
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Exceptional customer service orientation and team spirit

Duties and responsibilities:

• 1. Contact with the seller
• Leads/contact database enrichment,
• Leads contacting via calls, emails & videoconferences directly initiated to international companies / sellers for onboarding and start selling their products on eMAG Marketplace;
• New seller account activation into eMAG platform;
• Product listing for new seller accounts;
• Sales and technical support during activation process;
• Communication handled in seller’s native language;
• Accurate registration of all interactions into CRM and eMAG platform, according to eMAG work instructions;
• Fulfilment of pre-agreed targets / KPIs
• 2. Escalating cases
• Escalating urgent cases to Team Coordinator and/or Contact Center Manager;
• Regular monitoring of the case status;
• Providing feedback to the customer regarding his/her escalation;
• 3. Other
• Provides timely and quality reporting to the Team Coordinator and/or Contact Center Manager on the activities and work processes;
• Provides support for continuous improvement of the process;
• Regular exchange of information with the team for the purpose of joint development;
• Other business activities that may be assigned to him/ her by the Company, if necessary.