Customer Service Specialist – French and English Language

The Ribelli GmbH is the digital strang of a trading company TESTRUT https://www.testrut.com/ with more than 80 years of tradition in the non-food sector. With around 5,000 items for home (housewares and bathroom articles) and garden (garden furniture, decoration & ambiance and gardening items). Ribelli, an online retailer offering a wide range of products which sourcing worldwide to customer with constantly new in-house developments and sales approaches, we are driving our successful growth. To enforce our growth strategy, we are looking for a candidate who immediate available for our office in Serbia – TESTRUT DOO.

Your perspective

• As a Customer Care Specialist, you are the ear and the voice of Ribelli.
• You advise customers on all matters and questions from different areas.
• You can answer our customers' inquiries by phone and e-mail.
• You keep track of customer queries and edit them independently.
• You are in constant contact with our customers and ensure an appropriate solution to each inquiry. You must express a positive feeling with our customers.
• After completing your own training, you also need to take on coaching activities for new employees.

Your profile

• You have experience in customer service (preferable and advantage)
• Your French and English spoken and written skills are excellent, knowledge of Spanish and Italian will be considered as an advantage
• You have a strong customer focus and can handle different situations independently. Even in stressful situations you always stay calm, friendly, and serious.
• You have secure handling with the MS Office package, SAP knowledge is an advantage.

Your application

• We have an open, transparent corporate culture with highly motivated colleagues pursuing our ambitious corporate goals.
• Tempting basic salary
• If you want to become part of us, we would like to get to know you.