Training and Knowledge Specialist

Your responsibilities:

• Needs identification followed by developing, organizing, delivering and quality follow up of soft skill, technical and general knowledge related training for Customer Care front line employees
• Design of comprehensive and attractive training material with end customer needs and preferences built in the content.  
• Customer-facing processes stakeholder during business analyses phase of G2M process
• Design of customer-facing processes and working procedures according to product/service requirements and general business and CEx goals
• Information collection, distribution and knowledge management related activities related to processes, prices, services, and knowledge-base management
• Reference: h33Jl6XeaDQBeMDFRyWIueVrspq679U3LRs8b4earhV23w75k33yZ0NAet-wROgJ

For the good start, you will need:

• High School or College Degree
• Experience in training adults and facilitating large meetings
• Minimum 2 year of experience in the telecommunications industry is preferable
• Proficient level of English language
• Good command of MS Office tools (Advanced PPT skills)
• Knowledge of multimedia and modern teaching tools and applications is an advantage

You will enjoy:

• Working in comfortable and functionally equipped working space
• Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
• Friendly and dynamic team who will support you from the beginning
• Be part of a highly competent and collaborative environment

This position is through outsourcing agency

Please apply by {date}