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Porsche Centar Beograd is looking for a
Warranty Clerk and Spare Parts Sales Advisor for Porsche
Aim of the function:
- Responsible for a proactive customer acquisition and highest satisfaction
- Quick and smooth warranty and goodwill claim processing
- Responsible for safeguarding replaced or damaged parts during the warranty process up to the point of scrapping and documentation
- Responsible for Warranty Audit preparation and warehouse stocktaking
- Responsible for safeguarding the financial interests of the manufacturer and Porsche Center Belgrade
Your main tasks:
- Responsibility to act in accordance with the “Warranty Manual” for Porsche and to provide the best possible customer experience
- Manage, evaluate, and document warranty & goodwill claims
- Plan, sell and promote services, spare parts, Porsche Design Selection and equipment products
- Identify customers with open/expiring recall/workshop action & warranties
- Reporting internally and to the Importer
You bring with you:
Professionally:
- Automotive mechatronics High School Degree or Mechanic/Traffic Management High School Degree
- Basic knowledge of automotive technical engineering
- Preferably more than one year of experience in automotive industry
- Ability to communicate in English (both verbal and written communication) – required for further development and participation in Porsche Academy trainings
- PC proficiency (MS Windows, MS Office)
Personally:
- Rule consistent behavior guided by the company code of conduct
- Honesty and demonstration of a high level of morality in daily work situations (e.g. during sales and service process) while setting priority on customer and colleague safety
- Excellent communication and presentation skills
- Team oriented personality
- Problem-solving oriented, result driven and absolute customer-oriented mindset
- Responsibility & reliability
- Determination to further professional development and trainings
- Driving license (B category)
Applications should be sent electronically.
Porsche Inter Auto S d.o.o.
- Zrenjaninski put 9a 11210, Beograd, Srbija
- PIB: 105884984
- Matični broj: 20481943