Admissions Associate

About us

We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider. 

N Family Club is one of the UK’s fastest-growing, children’s nursery Groups.

Based in London, we launched N in 2017 and in eight years, we’ve opened 50+ sites, won a national Nursery World award & secured multi-million pound investment from a high profile investor to power our expansion.

If you’re excited about helping us build it - we’d love to hear from you. Take a look for yourself: www.nfamilyclub.com

About the role

This is a remote full-time position based in Serbia, with working hours 10am-6pm CET Monday to Friday.

We are seeking an organised, highly communicative, and proactive Admissions Associate to directly support our wider Admissions team and nurseries. In this remote-first role, you will be key to managing customer relationships, driving enrollment pipelines, and assisting with prospective family engagement.

From handling multi-channel enquiries (phone, email, WhatsApp) and supporting event engagement to managing waiting lists and onboarding new children, your work will directly impact our growth and customer satisfaction.

To be successful in this role, you will; Go Beyond, Be Outstandingly Outstanding and Play as a Team.

Key responsibilities and tasks:

Customer Engagement & CRM Management

• Multi-Channel Enquiry Support: Handle day-to-day incoming family enquiries via phone, email, and WhatsApp with an empathetic, engaging, and professional approach.
• CRM Engagement: Maintain active engagement with prospects inside our CRM system, ensuring lead stages, communications, and notes are meticulously updated.
• Telephone support: Manage incoming calls to the central support line, assisting families with general enquiries and efficiently redirecting support or complaint calls to the relevant managers.
• Sales Support: Work directly alongside the Admissions Partners to manage pipeline growth, track capacity, and execute daily admissions workflows.
• Lead Conversion & Sales: Support new front-end sales opportunities, present offer details to prospective families, and actively follow up to convert leads into enrollments.
• Waiting List Management: Track, update, and manage waiting lists to ensure seamless pipeline transitions as openings arise.
• Event Support: Assist with family engagement and attendance outreach for upcoming events, open days, and marketing initiatives.
• Support the Admissions Assistant during busy times and annual leave cover.
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Experience:

• 1–2 years in a fast-paced customer-facing sales / customer service environment
• Proven success in phone/digital sales, follow-ups, or target-driven environments
• Good IT skills with practical experience using CRM systems (e.g. Pipedrive or equivalent platforms) and digital tools.
• Target driven with bags of motivation to not just reach but exceed your targets 
• Excellent partnering skills (communication and relationship)

Competencies:

• Ability to work under pressure and set and achieve high standards within tight timeframes
• Exceptional written and verbal communication, comfortable communicating casually yet professionally on WhatsApp as well as formally on phone calls and emails 
• Self-disciplined, highly organised, and fully comfortable working remotely from home (with flexibility to attend monthly meet-ups)
• Empathetic, customer-focused, and composed when triaging enquiries or redirecting sensitive complaints.
• Technical systems knowledge - implementing and maintaining systems

Personal attributes:

• Passion for your craft with high levels of attention to detail (relentless in the pursuit for success) 
• Excitement about joining a start-up embarking on huge growth (resilience, commitment and flexibility)
• Open mind to work on roles at every level (including some that may not seem glamorous but are vital)
• A creative approach to your work; constantly thinking of new ways to attract and engage new prospective customers 
• Strong interpersonal skills with the ability to build solid relationships across all levels

Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of children and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice.

Benefits

• Generous Holiday: Enjoy 25 days of holiday a year
• Connectedness: Monthly team meet ups at our Belgrade co-working space & team Summer Party
• Social Fun: Annual all expenses paid trip to London and join us for our Winter Party
• 5-Year Bonus: Celebrate your 5th year n.iversary with a round-the-world trip and 2 extra weeks of holiday
• Private health insurance 
• Referral bonus: earn up to £100 per successful hire