After-Hours Dispatcher in USA trucking industry

AFTER-HOURS DISPATCHER – USA TRUCKING
Location: Kragujevac, Serbia
Employment Type: Full-Time 
Shift: After-Hours / Night Shift
Industry: USA Trucking & Logistics

About the Position

We are looking for an experienced After-Hours Dispatcher to join our USA trucking operations. The ideal candidate has previous experience in dispatching for the US trucking market and is comfortable handling driver and customer communication outside regular business hours.

The After-Hours Dispatcher will be responsible for monitoring active loads, supporting drivers, resolving urgent issues, and ensuring smooth operations during after-hours periods.

Key Responsibilities

• Monitor active loads and truck locations during after-hours
• Communicate with drivers regarding load status, appointments, delays, and operational issues
• Handle urgent driver and customer requests
• Communicate with brokers, shippers, receivers, and other parties when necessary
• Track pickups and deliveries and ensure timely updates
• Manage unexpected situations such as delays, breakdowns, missed appointments, or route issues
• Update TMS and dispatch systems accurately and on time
• Monitor emails, messages, and dispatch channels during the shift
• Escalate serious operational issues to management when necessary
• Maintain clear communication and detailed shift handover reports
• Ensure that all after-hours issues are properly documented for the day-shift team
• Reference: lIL7uRfR_qIy4821Fm6Azuy5W1vvcmGS5DCZIIqoQ9B5sxjFzC5sMMDl8m2EgeZ_

Requirements

• Previous experience in USA trucking dispatching – required
• Experience with Dry Van, Reefer, Flatbed, or other equipment is an advantage
• Good knowledge of the US trucking industry and terminology
• Strong English communication skills
• Ability to communicate professionally with American drivers and brokers
• Experience with TMS and load tracking systems
• Ability to work independently with minimal supervision
• Strong problem-solving and decision-making skills
• Ability to remain calm and professional under pressure
• Willingness to work night, weekend, and holiday shifts when required

Preferred Qualifications

• 1+ year of experience as a USA Trucking Dispatcher
• Experience handling after-hours operations
• Knowledge of ELD/GPS tracking systems
• Experience working with brokers and load boards
• Familiarity with FMCSA regulations and basic trucking compliance
• Experience with reefer operations is a plus

What We Offer

• Competitive salary based on experience
• Stable long-term employment
• Professional and supportive working environment
• Opportunity to work with an established USA trucking operation
• Training and ongoing support
• Possibility for career growth
• Clear responsibilities and performance-based development

The Ideal Candidate

We are looking for a responsible, reliable, and experienced dispatcher who understands that after-hours support requires quick decisions, excellent communication, and a strong sense of responsibility.

If you have experience in USA trucking dispatching and are comfortable working independently during after-hours, we would like to hear from you