Backoffice Specialist (English)

Who we are

As the top Swiss e-commerce platform, with a crew of over 3’500 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.

We are seeking talented individuals to join our dynamic backoffice customer service team. Your role is vital in ensuring that our customers receive the right product at the right time. Your expertise and dedication will play a crucial role in promptly resolving product and delivery-related inquiries, ensuring customer satisfaction, and enhancing our processes.

Your responsibilities

• Provide exceptional customer service, promptly addressing and resolving product-related inquiries, ensuring the customer needs are met and concerns are resolved efficiently
• Communicate and clarify issues with suppliers through email and respond promptly and accurately to product-specific inquiries
• Streamline internal processes for enhanced efficiency and improved our performance
• Continuously expand and update product and process knowledge
• Contribute to a positive and collaborative team environment, fostering a culture of excellence in customer service
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Your skills

• Impeccable written expression to communicate effectively with all stakeholders
• Ability to maintain courteous and professional interactions with internal and external partners
• Fluent English at C1 level or higher, with German or French language skills as an advantage
• Customer-oriented mindset, ensuring satisfaction in all interactions and problem-solving
• Additionally, having product knowledge in computer, smartphone, printer, photography, consumer electronics, network, and server categories is an advantage

Why start with us?

• Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
• Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
• Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
• Flexibility and freedom: We offer working-from-home options and every position is possible with an 80% workload.
  Rapid growth: With us, growth is a continuous journey. We also support you with 700 EDU points per year (this equals EUR 700 or 2’000 minutes off work) for your professional development so there’s no risk of you getting stuck in a rut.
• More benefits: Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.

Diversity is our culture.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.