Banquet Supervisor

Metropol Palace Hotel 5* was founded in 1957, when it was originally opened. In its 55 years of tradition in Belgrade, Metropol Hotel, and now Metropol Palace, has always been the perfect representative of Belgrade – beautiful, elegant and modern.

The hotel's wide range of suites and apartments, dining and meeting rooms, much in demand for seminars, cocktail receptions and weddings, is located in the very heart of Belgrade.

Due to high demand, we are opening the position of Banquet Supervisor.

Come and join our team and learn what truly exceptional service is all about!

JOB DESCRIPTION

Responsibilities

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner.
• Maintains constant communication with guests and on-site contacts to ensure all expectations are met or exceeded.
• Remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction.
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete and effective communication between food production and food service.
• Ensures all functions are set and staff are prepared and organized before the required time stated on the BEO.
• Inspects table place settings, including table linen, china, glassware, silverware and condiments, for correct placement and ensures that each element is clean, undamaged and attractive.
• Ensures proper setting of buffet tables and other food service tables.
• Arranges for and ensures the proper sequence of service for each event.
• Supervises clearing and post-function cleanup and garbage removal.
• Maintains clean and orderly back areas, pre-function areas and storage areas.
• Ensures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event.
• Supervises the handling, storage and security of all catering service equipment and décor.
• Assists with staff training programs.
• Conducts regular staff meetings to build rapport and ensure colleagues are well informed.
• Clearly projects the vision of the department and measures progress.
• Works with Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.
• Becomes familiar with the computer systems and technology currently in use in the various Food & Beverage areas and administration, including both hardware and software.
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Managerial Duties

• Accurately prepares daily summaries of events as required.
• Attends meetings and training sessions as required.
• Accurately performs administrative tasks as required.

REQUIREMENTS

• Previous supervisory experience or relevant experience in hotel banqueting is required.
• Knowledge of food and beverage operations and preparation is required.
• Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
• Ability to work a variable work schedule, including evenings and weekends, as required, depending on event and business requirements.
• Good verbal and written communication skills.
• Must have a flexible schedule, be highly motivated and quality-driven.
• Detail-oriented yet able to excel while multitasking.
• Able to accept responsibility and lead by example.
• Excellent communication skills.
• Team player.

Please note that only shortlisted candidates will be contacted for an interview.