About us

N Family Club is one of the UK’s fastest-growing, children’s nursery Groups.
Based in London, we launched N in 2017 and in eight years, we’ve opened 50 sites, won a national Nursery World award & secured multi-million pound investment from a high profile investor to power our expansion.

If you’re excited about helping us build it - we’d love to hear from you.
Take a look for yourself www.nfamilyclub.com

About the role

This is a remote full-time position based in Serbia, with working hours 10am-6pm CET Monday to Friday.

This is one of the first hires into our Data & AI Team. You'll be the bridge between the technical team and the rest of the business — embedding with departments to understand how they work, identifying where AI and automation can have the highest impact, and ensuring new capabilities are actually adopted.

You won't be writing requirements documents from a desk. You'll be sitting with heads of departments understanding how invoice reconciliation actually happens, mapping a payroll process end-to-end with the People team, or running an AI upskilling session with nursery managers. The role is hands-on, outward-facing, and varied.

To be successful in this role, you will; Go Beyond, Be Outstandingly Outstanding and Play as a Team.

What You'll Do

Process Mapping and Automation Scoping

Embed with support office departments (Finance, People, Admissions, Marketing, and others) to map current processes in detail
Identify which processes are candidates for automation — where is the volume, where is the pain, where is the manual effort that doesn't need to be manual?
Write clear requirements and specifications that our Automation Engineer can build from
Prioritise opportunities by business impact
Work closely with the Automation Engineer during build and testing to ensure what gets built actually solves the problem
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Change Management and Adoption

Own the rollout when automations and new analytics tools go live in a department
Train users, manage the transition from old process to new, handle resistance constructively
Collect feedback and iterate — if something isn't working, you're the first to know and the first to act
Build lasting relationships with department heads so they see the Data & AI Team as a partner, not a threat

AI Upskilling (20–30% of time)

Run AI fluency cohorts across the organisation — practical sessions helping teams use tools like Claude, Gemini, and others to improve their personal productivity
Curate which AI tools are appropriate for which teams and use cases
Identify who's struggling and provide targeted support
Feed back to the Director what the organisation is trying to do with AI, so we can prioritise tooling and training

Analytics Opportunity Identification

While embedded with departments, surface data and analytics opportunities — teams making decisions on gut feel, questions that could be answered with data, reports that could be dashboards
Feed these into the Product Owner's backlog for the Analytics Engineer to delive

What We're Looking For

Essential

Startup/scale-up mindset — adaptable, hands-on, and comfortable wearing many hats. You'll thrive in a small team building a new function, where priorities shift and you figure things out rather than follow a playbook.
Experience mapping business processes end-to-end, ideally in operational or back-office environments (Finance, HR, operations — not software product development)
Demonstrated ability to work with senior stakeholders — you'll be sitting with Heads of Department from week one and need to be credible and confident
Strong facilitation skills — you can run a workshop, lead a training session, and manage a room
Genuine curiosity about AI and automation — you don't need to be technical, but you need to understand what's possible and get excited about applying it
Clear, structured communication — you can translate messy business reality into organised requirements, and explain technical concepts to non-technical people
Comfort with ambiguity — this is a new function, processes are being defined as we go, and you'll need to figure things out rather than follow a playbook

Nice to Have

Experience with workflow automation or process improvement tools (n8n, Zapier, Power Automate, or similar)
Experience in education, childcare, healthcare, or other people-centric sectors
Experience with change management frameworks or methodologies
Familiarity with BI tools (e.g. Tableau, Omni, Looker, Power BI)

What You Won't Be Doing

Writing code or building automations (that's the Automation Engineer)
Building dashboards (that's the Analytics Engineer / Data Analyst)
Managing the product backlog (that's the Product Owner)
Working in isolation — this role is fundamentally about being embedded with people across the business

Benefits:

Generous Holiday: Enjoy 25 days of holiday a year
Connectedness: Monthly team meet ups at our Belgrade co-working space & team Summer Party
Social Fun: Annual all expenses paid trip to London and join us for our Winter Party
5-Year Bonus: Celebrate your 5th year n.iversary with a round-the-world trip and 2 extra weeks of holiday
Private Health Insurance

N Family Club

N Family Club is one of the UK’s fastest-growing, children’s nursery Groups. Based in London, we launched N in 2017 and in eight years, we’ve opened 50 sites, won a national Nursery World award & secured multi-million pound investment from a high profile investor to power our expansion. If you’re excited about helping us build it - we’d love to hear from you.

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