Call Center Agent - Affinity Programs

Call Center Agent for affinity insurance scheme

Affinity is a Marsh business practice which creates insurance products that are sold attached to other products or services.

What are you accountable for?

• Client and customer satisfaction
• Operational and administrative support
• Daily operational support
• Provide first call resolution for all customer enquiries
• Collecting and preparing necessary data and documentation for monthly settlements
• Producing presentation materials, reports, documents and proof read correspondence
• Be compliant with internal procedures
• Other non-specified administrative tasks as assigned by superiors
• Reference: f2mJuoRJnXbd8icvK9jojYlrUfmFCJEoRU-QtfLKN7VbKxW81XXneD_d-sG1jfOh

Ideal candidate must be: 

• University degree or Higher Education Diploma
• Strong organizational skills
• Technical Knowledge and focus (Microsoft Excel, Microsoft Outlook, Databases, etc.)
• Communication skills
• Fluent in English (both written and spoken)
• Well organized and growth driven
• Problem-solving oriented
• Fast learner
• Dynamic and proactive
• Team player 
• Insurance/Marketing knowledge and Customer service is a plus

What we offer?

• Dynamic and professional environment
• Knowledge from the world’s largest insurance network 
• Insurance based benefits
• Ability to grow and thrive

Industry: Insurance, financial services

Employment: Full-time