Call center Agent with French and English (Bilingual)

At Valoris Center, we're more than a Business Process Outsourcing company – we're a passionate team committed to elevating customer experiences worldwide for over 15 years. Our journey began in 2006, pioneering inbound and outbound call center services in Romania, and today, we stand as a global force with a team of over 700 dedicated professionals across Romania and Serbia.

Our success is built on innovation, experience, and lasting relationships—with both our valued clients and cherished team members. We pride ourselves on fostering a nurturing work environment that encourages growth, camaraderie, and, above all, excellence.

Why join us?

Are you a people person, always ready with a friendly smile and a helping hand? Do you seek a thriving work environment, fantastic colleagues, and genuine prospects for advancement within a stable, nurturing company? Look no further—Valoris welcomes you with open arms!

Your role and impact:

As a key part of our team, you'll play a crucial role in ensuring seamless communication and satisfaction for our stakeholders. Here's what you'll do:

• Engage with stakeholders through phone, live chat, and email, always embodying our customer-first approach.
• Proactively manage orders, inbound and outbound calls, ensuring timely resolution of cases.
• Record and maintain accurate information in our systems, diligently processing vital data.
• Cultivate strong, professional relationships with partners, showcasing empathy in all interactions.
• Strive to meet client and internal goals, always aiming for excellence.
• Actively participate in training programs to foster your professional development.
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What we offer:

• Stability and growth: Enjoy a permanent position from day one, with competitive salaries, performance bonuses, and a clear path for career progression.
• Global community: Immerse yourself in an international, diverse work atmosphere where your unique perspective is celebrated.
• Learning and development: Take advantage of continuous learning opportunities, enhancing your skills and career prospects.
• Fun and fulfillment: Revel in a motivating, friendly environment where your contributions are truly appreciated, alongside super colleagues, internal competitions, and enjoyable activities.
• Flexible work arrangements: Embrace the possibility of working from home, achieving that perfect work-life balance.

What we look for:

• Language proficiency: Fluent in spoken and written French(minimum level C1) and proficient in spoken and written English (minimum level B1)—both languages are essential.
• Availability: Full-time availability, organized in morning and afternoon shifts (Monday – Saturday, 5 days a week), is a must.
• Problem-Solving skills: Demonstrate analytical thinking and effective problem-solving abilities.
  Customer-Centric approach: Display empathy, adapting to various personalities and cultures while maintaining a strong focus on customer satisfaction.
• Communication expertise: Excel in communication, relishing every opportunity to connect and assist people.
• Multi-Tasking ability: Showcase resourcefulness and the ability to juggle multiple tasks with ease.
• Team player: Thrive in a collaborative environment, yet possess the self-sufficiency to work independently with minimal supervision.

At Valoris, we champion diversity and inclusion as part of our mission, providing equal opportunities for all.

Embrace the chance to become a part of Valoris family—apply now and make a difference every day!