Call Center Specialist

KEY RESPONSIBILITIES:

• Outbound Calls
• Source and attract new clients for projects through outbound calls.
• Achieve established performance metrics (KPIs) for attracting new clients daily/weekly/monthly.
• Manage CRM data, ensuring accuracy, maintenance, and analysis.
• Record all communication outcomes within the system.
• Inbound Calls and Written Communication:
• Handle and process incoming calls.
• Provide guidance and information according to provided scripts and guidelines.
• Redirect incoming calls or inquiries to other specialists according to established protocols.
• Actively engage with project participants primarily in English, and occasionally in a second foreign language.
• Conduct written communication in English, and occasionally in a secondary foreign language.
• Manage CRM data, ensuring accuracy, maintenance, and analysis.
• Record all communication outcomes within the system.
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REQUIRED SKILLS EXPERIENCE:

Education:

• Bachelor's degree (completed or in progress). Preferred fields of study include: International Relations, International Economics, Political Science, Area Studies, Cultural Studies, Translation and Interpretation, Philology (Foreign Languages), Linguistics, Marketing, Business Administration, Communications, Humanities.
• Graduate and postgraduate students in the specified fields are also considered.

Language Skills:

• English: C1 level (Advanced) or higher proficiency.
• Proficiency in a second foreign language at B1 level (Intermediate) or higher is a plus.

Technical Skills:

• Proficient computer skills.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Experience with Google Sheets.

Communication Skills:

• Excellent verbal and written communication skills.
• Proficiency in business communication and correspondence.
• Ability to effectively communicate with clients over the phone, including making cold calls in Russian and foreign languages.
• Strong interpersonal skills and ability to establish rapport with individuals.

Work Experience:

• Call center experience is a plus, but not required.
• Candidates with relevant volunteer experience at international events, internships, or customer service, sales, international organizations, or event management experience are encouraged to apply, even without direct professional experience.
• Experience with CRM systems will be an advantage.

WORK CONDITIONS:

Work Location: On-site work from the office is required.

Work Schedule: Monday-Friday, 9:00 AM to 6:00 PM, with potential work on weekends and holidays in the period of company events.