Change Analyst

Job title: Change Analyst - FTC - 6 months

Office location: Španskih boraca, Belgrade - Hybrid working (3 days in the office)

About the role and the Team: 

Maintain accurate and up-to-date records of network maintenance activities scheduled by ourservice partners, maximising use of automation and existing change management processes, to ensure that all impact (and risk of impact) to our services due to work carried out by third parties is known and understood by our customers and colleagues. Assist the Change Manager to manage all activities in the overall Forward Schedule of Change effectively and efficiently.

What will you be doing?

• Intake, assess, and categorise planned maintenance notifications received from service partners, ensuring each activity is accurately matched to its corresponding configuration item in ServiceNow and associated tooling
• Create and maintain Change Registration records in our Forward Schedule of Change that ensure internal stakeholders and customers are informed in a timely fashion, attending CAB when appropriate to raise awareness of major changes
• Review change notifications and actual change activities against service partner SLA, escalating breaches to the Senior Service and Lifecycle Manager
• Assist the ITIL Change Manager with internal change requests, CAB, change reviews, etc. as required
• Report on agreed KPIs, review and identify opportunities for automation and continual service improvement
• Reference: kJCqb-GFp6ZRova3btkAKpu3npKIQ1hSVmOn_puNH-ShK83eUj75KcKm6d1zrBgY

What we are looking for:

• Relevant experience in the telecommunications or ISP industry
• Change Management or Service Partner management experience
• Excellent written & spoken English language skills
• Good analytical skills & attention to detail
• Interest in ISP and Internet technology
• ITIL foundation certification — Desirable

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

What happens next?

• You apply (please send us your CV in English)
• We carefully review your application
• We'll get back to you — even if it's a no (for now)