Client Care Specialist

Cortech is a technology-driven company building a complete digital ecosystem for modern logistics. We develop and scale software solutions for the transportation, telematics, and fleet management, while providing support across key business areas, from software development and operations to HR, marketing, sales, analytics, and business development.

At Cortech, real results happen when modern technology connects with the right people. That's why we not only build solutions, but we also build teams, knowledge, and systems that last.

We encourage people to bring ideas, take ownership, and grow through projects that have real business impact, supported by a culture of collaboration, trust, and shared knowledge. 

We are hiring a Client Care Specialist to join our team in Kragujevac. 
If you are looking for an opportunity to work on exciting projects and grow your skills, we want to hear from you.

What You’ll Be Doing:

• Build and maintain strong client relationships by providing timely, efficient, and high-quality support while ensuring a high level of client satisfaction
• Daily communication with clients, handling operational requests, and proactively improving the overall customer experience
• Communicate with clients through phone, email, and other communication channels
• Respond to client inquiries in a timely and professional manner and resolve requests efficiently
• Monitor client satisfaction and collect customer feedback to identify areas for improvement
• Identify appropriate solutions for client issues by coordinating with relevant departments responsible for resolving the root cause of dissatisfaction
• Collaborate cross-functionally with internal teams and ensure transparent communication regarding issue resolution outcomes and next steps
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What You Bring:

• Previous experience with customer service or client care
• Advanced English language knowledge
• Basic knowledge of CRM or ticketing systems is considered a plus 

We are looking for someone who:

• Enjoys collaborating within a team-oriented and fast-paced environment
• Has excellent verbal and written communication skills
• Demonstrates patience, professionalism, and composure in challenging situations
• Has a problem-solving mindset with strong logical and critical thinking skills
• Pays strong attention to detail and quality
• Is curious, adaptable, and eager to continuously learn new technologies and processes
• Can effectively multitask and manage priorities in a dynamic environment

What we offer:

• Full-time employment
• Onboarding process with experienced mentors
• Performance-based bonuses
• Loyalty program
• Additional annual leave days
• Weekly fresh fruit day - not a benefit, but a good way to start the day
• Regular performance reviews

What to Expect from Our Selection Process

Our selection process is designed to be transparent, efficient, and focused on creating the best possible experience for every candidate. Please note that only candidates whose qualifications and experience match the role requirements will be contacted.

If your profile matches the position requirements, you can expect an initial interview with our HR team to discuss your experience, background, career goals and the role itself.

Depending on the role, an additional interview with the Hiring Manager and for C- level positions, with our CEO, may also be the part of the process.

Once all interview stages are completed, candidates can expect feedback within 7–10 days.  Throughout the process, our HR team remains available for any questions and additional information.