Client Experience & Sales Coordinator

Seeking a highly professional Client Experience & Sales Coordinator to join our international operations team.

This position combines customer service, travel coordination, and sales conversion, assisting clients booking private luxury transportation throughout San Diego, California, USA.

You will work with executives, corporate travel planners, concierge teams, and international partners, helping them coordinate seamless transportation experiences.

Compensation

Base Pay: $6 - $9 per hour – depending on experience and qualifications. Plus commissions.

Additional Earnings: Commission and performance incentives for converting inquiries into confirmed bookings, & upselling.

Sales-minded coordinators who actively convert quotes into reservations have strong earning potential through commissions and bonuses.

About the Role

This role is ideal for someone who enjoys speaking with people, coordinating travel logistics, and converting inquiries into confirmed reservations.

You will be the first point of contact for clients booking luxury transportation in San Diego, providing professional guidance while ensuring a five-star service experience. 

Because we serve international clients, clear, polished English communication is essential. Advanced or Native-Level English proficiency (spoken and written) is mandatory.

Key Responsibilities

• Respond to transportation inquiries via phone and email in a professional and confident manner
• Convert client inquiries and quote requests into confirmed reservations
• Provide accurate quotes and recommend the best transportation solutions
• Book and schedule transportation services with strong attention to detail
• Dispatch trips to chauƯeurs and manage daily trip flow using dispatch software
• Monitor trip schedules and make adjustments when needed
• Communicate daily with clients, chauƯeurs, and aƯiliate partners
• Proactively follow up on open quotes and pending reservations
• Identify opportunities to upgrade vehicle types or services when appropriate
• Maintain accurate reservation details in the system
• Assist with follow-up on invoices and outstanding payments
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Required Qualifications

• Advanced or native-level English proficiency (written and spoken)
• Excellent written and verbal communication skills
• Professional and confident phone presence
• Strong attention to detail and organizational skills
• Ability to multitask and stay calm in a fast-paced environment
• Strong problem-solving skills
• Reliable/fast internet connection and professional remote work environment
• Must be open to work in the evening to late-evening hours

Preferred Qualifications

• Experience in hospitality, transportation, reservations, or travel coordination
• Previous sales or booking conversion experience
• Experience converting inquiries into confirmed bookings
• Experience using CRM or dispatch software (LimoAnywhere experience is a plus)
• Experience communicating with international clients or partners

What We’re Looking For

We are looking for someone who:

• Communicates professionally and confidently with clients
• Has a sales mindset and enjoys converting inquiries into bookings
• Is organized, proactive, and solution-oriented
• Has strong follow-up habits and attention to detail
• Works well in a fast-paced team environment
• Understands that excellent customer service and sales go hand in hand

Professional Standards

We serve executives, VIP travelers, corporate clients, and luxury hospitality partners.

Because of the clients we serve, team members are expected to maintain:

• Professional written communication
• Clear and confident phone etiquette
• Strong attention to detail
• A polished and professional work presence

About the Company

La Jolla Star Transportation is a San Diego-based luxury transportation company with over 20 years of experience providing private transportation for executives, corporate travelers, events, and VIP guests visiting Southern California.

Our coordinators work closely with clients across the United States and internationally, helping ensure smooth travel experiences.

Lajollastar.com

Application Instructions

To confirm attention to detail, please begin your application message with the words: “San Diego Travel.”

Please submit:

• A CV written in professional English
• A short message introducing yourself and explaining why you are interested in this role
• Your answer to the following question:A client emails asking for transportation from San Diego Airport to a hotel in La Jolla. How would you respond?

Optional but encouraged:

• A 30–60 second voice recording introducing yourself

Applications with CVs not written in English may not be considered.

We wish all applicants the best of luck and look forward to reviewing your application.