Client Relations Director

Job description

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:

ESSENTIAL FUNCTIONS

• Prospect and develop new client leads in collaboration with the Marketing team
• Qualify prospective clients to ensure a good fit and long-term partnership potential
• Work with the Owner Partner Team to tailor proposals across company offerings
• Lead the closing process and coordinate with the Finance team to ensure payment completion
• Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
• Build and maintain strong client relationships to drive repeat business and long-term loyalty
• Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores
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COMPENSATION

• Competitive gross monthly salary ranging from €3,000 to €3,400
• Performance-based bonus structure
• Minimum of 20 days of paid time off annually
• Paid public holidays in accordance with the Serbian holiday calendar
• Paid sick leave in accordance with applicable Serbian labor law
• Work equipment stipend
• Private health insurance
• Flexible work schedule, subject to business needs and management approval

Job requirements

SKILL AND KNOWLEDGE QUALIFICATIONS

• 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals
• Proven track record of success in sales and increase in revenue 
• Exceptional verbal and written English communication skills
• Strong experience with CRM, presentation, and other online productivity tools
• Multi-tasking capabilities and working effectively under deadlines 
• Experience and love for international travel are highly desirable