Collection Analyst

Job title: Collection Analyst

Office location: Spanskih boraca, Belgrade - Hybrid working (3 days in the office)

About the role and the Team: 

As a Collection Analyst you will be owning the full collections lifecycle across internal, DCA and legal streams, delivering DSO and collections reporting in line with BAU timescales, while identifying gaps and driving more efficient processes under the direction of the Collections Manager.

What will you be doing?

• Analyze ageing reports to identify high-risk accounts, manage accounts receivable, and deliver regular aged debt, churn and bad debt reporting to ensure timely collections
• Proactively design and implement contact strategies to reduce and resolve overdue balances, driving collection process improvements through trend analysis
• Support development and execution of collection strategies and ensure compliance with internal policies and regulatory requirements
• Collaborate with internal teams and external partners (DCA, law firms, vendors) to resolve disputes, manage workflows within SLA, and act as key point of contact
• Perform reconciliations (SAP, sub-ledger, vendor invoices) and ensure accurate financial records, alongside gap-free execution of collections processes and KPI reporting
• Perform ad-hoc collections-related activities to support improved accuracy, efficiency and overall collection performance 
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What we are looking for:

• 2 years previous experience in a Collections or customer service based environment
• Effective use of IT including Excel, Word and PowerPoint
• Ability to analyse and interpret data
• Excellent at building good working relationships with internal and external customers.
• Communicate in a well written and professional manner

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter together
• We stay focused
• We strive for excellence

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply (please send us your CV in English)
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)