Collection Specialist

We are looking for a colleague to join us as a Collection Specialist!

Take a look at the main responsibilities:

• Manage Accounts Receivable (A/R) collections
• Work with subsidiaries to resolve outstanding receivables and create collection plans
• Respond promptly to customer requests and manage the collections inbox in line with SLA
• Process invoice adjustments and credit memos
• Handle overdue accounts through calls and written communication, prioritizing higher amounts
• Track and report collection activities regularly, providing updates and recommendations
• Take ownership of the A/R process, solve problems proactively, and suggest improvements
• Resolve ACH payment rejects daily according to SOP deadlines
• Collaborate with Risk, Accounting, and Management on payment issues and delays
• Prepare weekly and monthly reports as required
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What we expect from you:

• Excellent verbal and written communication in English language
• Accounting, Finance or related degree or equivalent experience (preferred)
• 2+ years of experience in collections, payments operations, or merchant services
• Experience working in a financial technology, SaaS, or payments processing company
• Familiarity with ACH processing, standard/accelerated funding, and payment rejection scenarios
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office tools
• Strong organizational skills with ability to meet aggressive SLAs and daily targets
• Customer first oriented with desire to provide service our clients in a timely and efficient manner
• Strong analytical and decision-making capabilities to assess payment activity and risk exposure

What you will get from us:

• Afternoon shifts : 2 pm - 10 pm / 3 pm - 11 pm, Monday to FridayPaid training
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to give yourself a try in a new role, apply now with your CV in English. We look forward to your application! 

Note: Only shortlisted candidates will be contacted. Good luck!