Commercial Operations Coordinator

About SAC

SAC is a newly established European manufacturing business created to deliver a modern, technology-driven production platform for blinds, insect screens and shading solutions. Operating from our new production facility in Serbia, we are building a business designed to serve leading retailers, trade partners and commercial customers across Europe.

This is an exciting opportunity to join SAC during its earliest stage of development. As one of the first members of our commercial team, you will work directly alongside the company's leadership team and play an active role in helping shape the systems, processes and customer experience that will support the business as it grows.

We are not looking for someone to simply follow a process. We are looking for someone who wants to help create it.

The Opportunity

This role sits at the heart of the business, connecting customers, sales, product management, systems, supply chain and production.

You will play a key role in supporting customer onboarding, commercial administration, product setup, systems integration and launch execution. From the moment a new customer is secured, you will help coordinate the activities required to move that customer through onboarding, testing, launch and into production.

Working directly with the leadership team, you will gain exposure to every aspect of the business and become involved in projects that would normally sit across multiple departments in a larger organisation.

No two days will be the same. One day you may be helping prepare a new product launch for a major European retailer, the next coordinating product data, supporting system testing, liaising with customers or helping resolve challenges that arise as the business continues to grow.

The role offers significant opportunity for personal development and progression as SAC expands. We expect the successful candidate to grow with the business and help shape the future evolution of the role.

Key Areas of Responsibility

• You will support a broad range of activities including customer onboarding, account setup, product and pricing implementation, product code management, customer system integrations, ERP system administration, launch planning, project coordination, customer communication, sales administration and ongoing account support.
• Working closely with colleagues across Sales, Product Management, Supply Chain, Production and Systems, you will help ensure that customer projects are delivered accurately, efficiently and on time.
• As a growing business, flexibility and willingness to support colleagues across multiple functions will be essential. We are looking for someone who enjoys variety, takes ownership and is willing to contribute wherever needed to help the team succeed.
• Reference: SMLxsA85ZsJAJB-rVzXO2obxamVdbG866s93edwilPoiHhSPwwrc8T7j44uAnH1t

Who We Are Looking For

• Whilst previous experience in administration, customer service, internal sales, customer onboarding, project coordination or commercial support would be beneficial, attitude is far more important than experience.
• We are looking for someone who is naturally organised, enjoys solving problems and takes pride in delivering a high standard of work. You should be comfortable working in a fast-moving environment where priorities can change quickly and where teamwork is essential.
• A strong level of competency in Microsoft Excel is essential. The role will involve working with product data, pricing files, onboarding information, launch trackers and reporting tools on a daily basis. Applicants should be comfortable managing data accurately, analysing information and using Excel as a core business tool.
• Familiarity with Microsoft Office applications including Outlook, Word, PowerPoint and Teams is also important.

The ideal candidate will be:

• Positive, enthusiastic and proactive
• Eager to learn and develop
• Highly organised and detail-oriented
• Adaptable and flexible
• Comfortable working in a fast-paced environment
• A strong team player
• Willing to take ownership and responsibility
• Confident communicating with customers and colleagues
• An advanced user of Microsoft Excel and Office applications
• Motivated by helping build a business from the ground up
• Willing to travel on an ad hoc basis a few times per year to visit customers and/or suppliers

Most importantly, we are looking for people with the right attitude, strong work ethic and a genuine desire to contribute to the success of the team. We believe skills can be taught, but energy, commitment, teamwork and a willingness to learn are what truly make people successful.

Why Join SAC?

• Joining SAC at this stage offers a rare opportunity to become part of a founding team and work directly with experienced international business leaders. You will gain exposure to all aspects of a growing manufacturing business and have genuine opportunities to develop your career as the company expands.
• You will play an active role in launching new customers, developing new processes and helping shape the future of the organisation from the very beginning.
• We believe strongly in developing people from within and creating opportunities for individuals who demonstrate commitment, ambition and the right attitude. For the right person, this role offers the chance to build a long-term career within a rapidly growing international business.