Complaint Specialist - Mobi banka
Complaint Specialist - Mobi banka
Belgrade
Key responsibilities and deliverables:
- Receiving, classification and record of written complaints of bank customers
- Collecting information and documentation, processing and preparation of responses to customers’ complaints
- Communication with all departments regarding customers’ complaints
- Sending prepared responses to customers
- Receiving and recording of NBS’ requests for statement
- Collecting information and documentation, processing and responding to the National Bank of Serbia
- Proposing mediation in solving disputes
- Preparing and creating internal and external reports regarding complaints
- Participation in testing of relevant activities, identification of problems in the work and make proposals for improvement products and services of Bank
- Customer education through written communication
- Providing support on complaints handling among all organization employees
- Handling all other tasks delegated by the direct superior
- Cooperation with team of Complaint Officers
For the good start, you will need:
- University degree (preferable in Law)
- At least 3 years of experience on similar positions
- MS office proficient
- Fluency in English
Personal attributes:
- Ability to work under pressure and multi-task
- Loyal, hardworking and dedicated
- Must be a flexible, responsible person with initiative.
- Ability to work well on cross-functional teams
- Taking responsibility and initiative
- Independent at work
- Good time management
You will enjoy:
- Working in a dynamic environment which allows you to grow and develop within it
- Competitive benefits and great working conditions
- Career development opportunities
Please apply by 09.03.2020.
Yettel d.o.o.
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno…
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