Contact Centre and Sales Officer – Telenor Banka

Belgrade

Responsibilities:

• Answering incoming calls and help existing and potential clients with all bank related requirements
• Communicating with customers via live chat, social media and email
• Creating customers' interest for Telenor banka services and products
• Offering and selling Telenor banka services and products through incoming and outgoing calls and written communication
• Delivering extraordinary customer experience through great quality and professional communication
• Educating customers about bank services and products, internet and mobile banking applications etc
• Meeting personal sales goals and targets related to the level of service
• Blocking debit/credit cards, customer's applications and performing all needed changes of customer’s data and products through the system
• Retention of customers who require contract termination
• Keeping records of incoming and outgoing calls and activities within customers' profile, in accordance with the reasons of contact
• Reference: MeV85DNUjorEA1Sd8XZqoN3UZ2KOmpBR0xW1NphxLIyb9MFSeZTxNbVObCq3JreE

Requirements:

• Minimum high school degree
• Excellent verbal and written capabilities
• Fluency in English
• Sales-minded work approach
• Willing to learn and improve capabilities

We offer:

• Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
• Competitive terms and conditions

Employment for a limited period of time (one year).

Please apply by 16.12.2018.