CRM Technical Support Specialist

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

We are looking for a technically minded and client-oriented professional with strong B2B experience and hands-on expertise working within CRM platforms such as HubSpot, Salesforce, or similar systems.

The ideal candidate has 3–5 years of experience in technical customer-facing roles and understands how companies use CRM data, workflows, segmentation, filtering logic, and automations in real business environments.

Required Technical Skills

• Experience with relational databases
• Experience with SQL queries
• Strong understanding of filtering logic and conditional rules
• Ability to think in logical operators
• Experience with data segmentation
• Advanced spreadsheet skills such as pivot tables, VLOOKUP, and formulas/functions
• Experience with regular expressions (regex)
• Strong hands-on experience working with CRM platforms such as HubSpot, Salesforce, or similar systems 
  • Minimum of 3-5 years professional work experience in B2B
  • Minimum of 2-4 years experience with software apps like Salesforce, HubSpot, other CRM, or other complex B2B software
  • Minimum of 3-5 years in Customer Service or customer-facing roles in B2B
  • Minimum of 1-2 years in the same job
  • Reference: 30G_ORTB9zI5I_UHcKLUueywezY0lyOXaq2VO5beh_9KH4L2vcB0JWhGfUdNqfAW

We Think You Would Be the Best Fit If

• You have 3–5 years of experience in high-quality support, onboarding, solutions consulting, implementation, or similar technical customer-facing B2B roles
• You have previous hands-on experience working directly within HubSpot, Salesforce, or similar CRM/customer data platforms
• You’re a strong communicator who’s equally comfortable over chat, email, or Zoom
• You’re curious, driven, and enjoy solving technical and data-related challenges
• You can troubleshoot and explain technical concepts clearly, even when documentation is limited
• You’re confident working with data tools, CRMs, workflows, and customer segmentation
• You’re collaborative, enthusiastic, and thrive in a fast-moving remote environment
• You enjoy combining communication, technology, and problem-solving in a client-facing role
• You’re aligned with our mission: making it fun, easy, and approachable to work with data

Ideal Backgrounds

Candidates coming from roles such as:

• CRM Specialist
• Solutions Consultant
• Technical Support Specialist
• Implementation Specialist
• Customer Success Manager (SaaS/technical environment)
• Technical Account Manager
• HubSpot or Salesforce Support/Operations Specialist

Benefits

• Private health insurance
• Happy Friday program
• Training by international experts
• Opportunity for rapid advancement within the company
• International and collaborative work environment