Customer Care Support

On behalf of our client, a construction company specializing in modern, high-quality residential and commercial developments in the heart of Belgrade, we are looking for an experienced professional ready to take on a key role within a fast-growing organization. This is an opportunity to contribute to some of the most prestigious projects in the region, work alongside a driven and ambitious team, and be part of a business that is scaling rapidly while maintaining an uncompromising standard of quality.

CUSTOMER CARE SUPPORT

YOUR AGENDA:

• Improving customer service experience and creating engaged customers
• Checking ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the contractors to see if the work is completed
• Ensuring all customer snagging, home orientation and handover are conducted according to defined deadlines
• Taking ownership of all customers' complaints and customer queries and following them through to resolution
• Providing high level of service to achieve defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help in accordance
• Ensuring smooth coordination with other departments regarding customer queries
• Maintaining accurate customer history and ensuring that all correspondence is updated in the system
• Reporting all critical incidents or issues to relevant departments and line manager
• Ensuring regular reports are issued to line manager
• Reference: 5M9HQGAVVyQVN2NxMOHWxkoOMbKMkLTjAiN4qCXKFb8HC8N7E5tkgwhWDubqXkUp

YOUR QUALIFICATIONS:

• Bachelor's Degree 
• 3+ years of progressive customer service experience
• Similar experience will be highly appreciated
• Customer service orientation
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Highly organized, proactive and results oriented with a desire to succeed
• Excellent knowledge of English language

WHAT WE OFFER:

• Work in an international environment
• Opportunity to work on one of the most prestigious projects in our region
• Outstanding opportunities for career growth and development

If you are confident that you meet the above requirements and you are interested in developing your career in a dynamic international organization, please send your application.

Please note that only short-listed candidates will be contacted.