Customer Order & Engagement Specialist

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $7.4 billion.

AMETEK has 17,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Key Responsibilities:

• Responsible for incoming order or contract review & validation for adherence to the Ametek Compliance and SOP policy
• Enter orders or contracts into ERP for Business Units under Ametek entity
• Place order to BU HQs and send order confirmations to customers
• Spare parts purchasing for assigned Business units
• Check advance payment required before shipment and/or AR status
• Follow up deliveries and orders in any phase until the customer receives goods
• Collect service reports for invoice billing
• Post invoice for sales and purchase orders in ERP, and upload order related documents to customer portal when required
• Work with factories across the globe on order fulfilment and work with service providers to get the shipment into the warehouse for invoicing
• Local Indigenous supply procurement and fulfilment against customer orders
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Position Requirements:

• Associate or Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)
• Fluent in English (written and spoken)
• 2–5 years’ experience in customer service, order management, or supply chain
• Experience with CRM/ERP systems (e.g., Epicor, SAP, Oracle) and order processing tools
• Knowledge of shipping, inventory, and supply chain principles
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong communication, problem-solving, and organizational skills
• Detail-oriented with excellent data entry and reporting abilities
• Customer-focused with a commitment to service excellence
• Demonstrated interest and practical ability to use AI tools to improve efficiency and quality of work while applying good judgment and responsible use
• Comfortable learning and adopting new AI-enabled ways of working and proactively identifying opportunities where AI can drive meaningful impact in daily activities

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits