Customer Quality Engineer

Main Responsibilities:

• Serve as the main point of contact for customer quality concerns, complaints, and all customer quality-related topics
• Ensure timely communication and response to customer claims through customer portals, meetings, and daily coordination
• Lead root cause analysis activities using methodologies such as Ishikawa and 5 Why
• Together with the Cross-Functional Team (CFT), define and implement corrective and preventive actions to avoid recurrence of issues and monitor their effectiveness
• Track and report customer quality KPIs, including claims, PPM, COPQ, sorting activities, and escalation status
• Support customer audits and ensure compliance with automotive quality standards, especially IATF 16949 requirements
• Cooperate closely with Production, Engineering, Logistics, and Quality teams to resolve quality-related issues
• Prepare and maintain quality documentation
• Maintain accurate claim records and ensure alignment between internal systems and customer B2B portals
• Support customer visits, resident engineer activities, and sorting activities when required
• Participate in continuous improvement activities focused on customer satisfaction and process stability
• Conduct regular customer visits, build and maintain strong communication and relationships with customers
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Requirements:

• University degree in Engineering, Quality Management, or a related technical field
• Previous experience in customer quality within the automotive industry
• Knowledge of automotive quality tools and methodologies (8D, 5 Why, Ishikawa, FMEA, Control Plan)
• Good understanding of IATF 16949 standards and customer-specific requirements
• Experience working with customer portals and handling customer claims
• Strong communication, analytical, and problem-solving skills
• Ability to work in a dynamic and fast-paced environment
• Good command of English language, both written and spoken
• Proficiency in MS Office package

We Offer:

• Opportunity to work in an international automotive company
• Professional development and career growth opportunities
• Dynamic and supportive working environment
• Competitive compensation package