Customer Service Agent

GroundLink is a global platform for ground transportation based in New York City that just received their 2nd round of funding. We power ground transportation sections of some of the world's biggest travel companies. We build an infrastructure that serves the needs of millions of travelers and thousands of ground transport companies, helping them work together. We build web and mobile experiences unseen in the industry.

GroundLink is expanding, and fast. Working with Royal Caribbean, Jet Blue, Continental, Omni, KAYAK as some of our partners, and over 45.000 affiliates around the globe, we are revolutionizing the industry being the absolute leader in the field.

We are currently looking for:

Customer Service Agent

JOB REQUIREMENTS:

• Excellent knowledge of English (verbal and written)
• Excellent communication and organizational skills
• Analytical approach to solving problems
• Self motivated and able to work with minimal supervision
• Prior Call Center experience desired
• Computer use (Microsoft Office)
• Ability to work in shifts, including night shifts and weekends
• Reference: eMcLJPVCcboLXG0L04f2teybNcFgWTMRx5gHK3iGCWUaCqniVQLlIWaazLpmNxd9

JOB RESPONSIBILITIES:

• Communication with clients via phone, email and live person chat
• Resolving problems and client complaints regarding service
• Entering information regarding reservations in company software

WE OFFER:

• Dynamic and challenging work environment in multinational company
• Full-time, permanent employment
• Stimulating compensation

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