Customer Service GKAM (German speaking)

SpotLIGHT of the job

Take on a role supporting international retail and fashion brand clients, where you’ll manage orders end-to-end, coordinate global rollouts, and work closely with Key Account Managers to deliver smooth customer experiences.

This position blends commercial and technical expertise, offering continuous learning opportunities while contributing to process improvements in a fast-paced, collaborative environment.

Responsibilities

• Support of customers (retailers, mainly shops and fashion brands).
• Quotation preparation and order entry in SAP.
• Clarifying commercial issues such as credit limits, reminders, tax issues.
• Handling of incoming orders; dispatching of goods.
• Monitoring of dates and delivery times.
• Managing the international rollout (shipment, certificates, managing interfaces between countries, PSP planning).
• Providing assistance to Global Key Account Managers.
• Managing complaints.
• Technical clarifications and support for Account Managers (for a limited number of accounts).
• Monitoring of deadlines and monthly stock planning (SAP PSP) for the responsible customers.
• Organizing product certifications for products for international deliveries.
• Reference: IM511-NPNt0MhBD-9sUG4cTKDv-FM2jC4iezUCiieUtwWYV7UEOeUiNWApD5fOUb

Skills & Experience

• University degree (Preferably in technical area).
• 2 - 5 years of relevant experience.
• Very good knowledge of MS Office.
• Ability to understand and read architectural room plans and technical data sheets.
• Knowledge of SAP is an advantage, general knowledge of ERP is mandatory.
• Commercial and technical understanding is required.
• Fluent in English and German, both spoken and written.
• Curious personality with a desire for continuous improvement and development.

What we offer

• Private Health Insurance: Access to comprehensive private health insurance.
• Extensive Training and Development Opportunities: Access to a wide range of training programs designed to support personal and professional growth.
• Family Support Initiatives: Programs and benefits designed to support employees with family and parenting responsibilities.
• Employee Social Events – Because WE SHINE AS ONE: Opportunities for team connection and collaboration through social events that foster a positive and inclusive work culture.