Customer Service Order Management Specialist

SpotLIGHT of the job

Are you looking to grow your career within sales operations and enjoy working in a structured, detail-oriented environment? Do you like coordinating between teams, managing orders, and ensuring customers receive excellent service throughout the order process? Are you fluent in English, with additional language skills considered an advantage?

If so, join us as a Customer Service Order Management Specialist in our Global Business Centre in Belgrade! In this role, you will play a key part in supporting Sales teams by managing customer orders, coordinating with internal stakeholders, and ensuring customer expectations are met.

Responsibilities

• Professionally and efficiently understand and interpret standard and major project order inquiries to maximize business opportunities.
• Provide excellent customer support while meeting defined service levels and performance targets.
• Review and verify quotation offers to ensure commercial and technical accuracy prior to order placement.
• Approve commercial offers in line with current business guidelines.
• Understand, interpret, and communicate technical and commercial concepts appropriately for different customer types.
• Generate and maintain technical and commercial documentation to support order processing.
• Manage and process spare parts orders.
• Process Custom Product Request (CPR) orders, coordinating with CPD teams, factories, and third-party suppliers to meet agreed quality, service, and performance targets.
• Liaise closely with bid/quote, sales, lighting design, and other internal teams to ensure smooth coordination.
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Skills & Experience

We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection.

• Proven experience in a customer-facing role.
• Relevant experience in sales operations, ideally within an order management or customer service environment, would be considered as an advantage.
• Strong administrative and organizational skills with high attention to detail.
• Mandatory experience working with MS Office applications. SAP and Salesforce experience is an advantage.
• Educational background in business administration or a comparable qualification.
• Excellent verbal and written English skills and fluency in local language. Any other language would be considered as an advantage.

What we offer

• A truly international team - work with colleagues from different countries and cultures.
• Employee well-being and family support programs – private health insurance and various initiatives to support families and parenting.
• Social gatherings and community events – designed to foster connection and collaboration among employees.
• Personal growth - training opportunities accessible internally and externally.

What matters to us

We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability.