Customer Service Representative (Chat) – English + Deutsch / Français

Who we are

As the top Swiss e-commerce platform, with a crew of over 3’500 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.

For our Live Chat Support team in Belgrade, we are looking for proactive, creative, energetic, reliable, and motivated support to join us as soon as possible in a part-time role (50%).
This role follows a fixed weekly schedule of 20 hours. Typical shifts include morning (08:00–11:00) and on some days afternoon hours (17:00–19:00) from Monday to Friday, and Saturdays from 09:00–13:00.

Please note: This is a permanent part-time position and cannot be combined with full-time employment. It may only be your primary job or combined with other part-time employment, provided your total workload does not exceed 100%.

Your responsibilities

• Individual, friendly, and competent support of customers in live chat
• Comprehensive and efficient advice on products as well as on issues and uncertainties
• Processing and recording of orders, handling warranty and return requests
• Exchange with the team and supervisors to improve workflows
• Reference: 92PEs_-fvGxXxjwWBhrikW3tAbeLc4LHlTKrNMjPC6RuZYC8J3DuvzhS5-b-HS6P

Your skills

• No stranger to keyboards: comfortable with laptops and experienced in fast typing, with curiosity for new technologies
• Previous experience in customer service or working with customers in general is a significant advantage
• Excellent written and oral English skills, while German or French written skills are a big plus
• Based in Serbia and available to work part-time shifts
• Empathetic, articulate, team-oriented, and able to organize well when handling multiple tasks
• Independent thinking combined with analytical skills to quickly understand tasks and evaluate the best approach for customers
• The capacity to adapt to ongoing changes in the work environment
• Using creativity and initiative to solve problems and achieve goals

Why start with us?

• Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
• Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
• Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
• Flexibility and freedom: We offer a work-from-home option and the opportunity to work part-time (50% workload).
• Rapid growth: With us, growth is a continuous journey. We also support you with 350 EDU points per year (this equals EUR 350 or 1’000 minutes off work) for your professional development so there’s no risk of you getting stuck in a rut.
• More benefits: Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.

Diversity is our culture.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.