Customer Service Representative - German speaking

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $7.4 billion.

AMETEK has 21,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 31 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Key Responsibilities:

• Responsible for processing all customer requests including sales order entry (for orders received via phone, email, fax and EDI), Return Material Authorizations (RMAs), credit requests and invoicing
• Ensure all customer returns are received within defined timelines, minimizing warranty costs and maximizing customer satisfaction through monitoring of all open RMAs
• Constantly reviews and refines business processes to enhance customer satisfaction
• Communicate directly with manufacturing, purchasing, credit control and shipping to ensure delivery dates are met while communicating any delays in a timely manner
• Responsible for all areas of customer support within the assigned territory 
• Validates individual order specification and pricing inquiries through effective communication with Domestic Sales
• Representatives (Direct and Indirect).
• Responsible for ensuring that issues are escalated to managers for prompt investigation and action as required.
• Responsible for performing all job duties while ensuring records are kept in a secure and organized manner including filing and maintaining a clean and organized workstation.
• Track & expedite orders on request.
• Any other ad hoc duties as required
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Position Requirements:

• Associates degree or higher preferred. High school diploma or general education degree (GED) may be acceptable depending on individual's experience and capabilities.
• Minimum of three years related experience, preferably in an international manufacturing sales organization or equivalent skills and training.
• Proficient in Microsoft Office applications, in particular Lotus Notes, Word and Excel and other computer-based analytical tools to mine, organize and sort data.
• Advanced level of German language
• Ability to read and interpret documents such as orders, returns, and customer inquiries.
• Strong customer orientation abilities along with excellent communication (written and verbal), grammar, spelling and proofreading skills as well as ability to follow up effectively with all internal and external customers.
• Ability to perform at high levels both individually and in a team within a fast paced ever-changing work environment.
• Demonstrated interest and practical ability to use AI tools to improve efficiency and quality of work while applying good judgment and responsible use
• Comfortable learning and adopting new AI-enabled ways of working and proactively identifying opportunities where AI can drive meaningful impact in daily activities

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits