Customer Service Representative (T&T)

The Customer Service Representative is responsible for completing the day-to-day tracking and tracing of Brokerage loads. The primary focus of the Customer Service Representative is to work with Carrier Procurement and Sales to monitor on-time service and communicate any issues while maintaining a high level of customer service.

ESSENTIAL JOB FUNCTIONS

• Monitor all pickups and deliveries of Brokerage loads, working closely with the operations team
• Update times and location of loads in tracking software (TMW)
• Communicate all potential service issues to Sales and Procurement
• Provide prompt and professional responses to customer requests for additional information through written and verbal communication
• Act as the right hand of client’s to our customers and carriers
• Reference: GPWC42Crifkk5N7MuFJjdPJIzbpGfVKvnZ7LROxNGLYFuamDOrg1lGPTvDzHpomi

Working conditions:

• Working schedule: 7:30 AM – 4:30 PM EST (USA Time), Monday–Friday
• OFFICE mode of work (Belgrade, Zemun, Oracka 3)
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team

Job requirements

• Strong communication and interpersonal skills, including oral and written communication
• Excellent data integrity and problem-solving skills
• Organized, detail-oriented, and able to work independently
• Ability to build relationships with carriers
• Ability to function in a team-based environment
• Ability to manage processes, make decisions and take appropriate action
• Ability to be flexible in a fast-paced and changing environment
• PC skills including, but not limited to: MS Word, Excel, and Outlook