Customer Service Representative

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $7.4 billion.

AMETEK has 17,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Key Responsibilities:

• Align with Field Sales to optimize customer communications 
• Achieve goals for lead qualification, quoting, order entry and status response time 
• Follow up with leads from digital marketing, website, phone inquiries and trade shows
• Align with Product Management, Engineering, and Operations to develop and facilitate quotations
• Assume additional responsibilities and perform special commercial projects as needed or assigned
• Ensure that general customer service activities (quotes, acknowledgements, invoicing, status updates, RMAs, export compliance, etc.) are being administered to appropriate standards as aligned to company objectives 
• Support contract review process related to customer Pos 
• Resolve customer inquiries related to pricing, order status, lead times, inventory availability, tracking, and documentation
• Proactively communicate with customers regarding order delays, expediting options, and status changes
• Log customer and sales interactions in Salesforce
• Introduce and maintain new and existing customers to maximize revenue in the European market 
• Build rapport with customers and work with the team to respond to customers' requirements 
• Maintain and utilize CRM for lead management 
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Position Requirements:

• Bachelor’s degree (e.g. Faculty of Organizational Sciences, Faculty of Technical Sciences, Faculty of Economics) or related field
• 5+ years in customer service, order management, or supply chain roles
• Fluent in English
• Knowledge of shipping, inventory, and supply chain principles
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong communication and problem-solving abilities
• Detail-oriented with excellent organizational and reporting skills
• Customer-focused mindset with commitment to service excellence
• Experience in a multinational or manufacturing environment
• Familiarity with export documentation and Incoterms
• Demonstrated interest and practical ability to use AI tools to improve efficiency and quality of work while applying good judgment and responsible use
• Comfortable learning and adopting new AI-enabled ways of working and proactively identifying opportunities where AI can drive meaningful impact in daily activities

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits