Customer Support Advisor - Finnish language

About the employer

Go-to Brands AS is a Norwegian company that develops, owns, and manages direct-to-consumer (D2C) brands. Our largest and best-known brand is Vessi Skincare, a fast-growing Nordic skincare line.

To support our growing Finnish customer base, we are now looking for a Finnish-speaking Customer Support Advisor to join our international team. Our Finnish website is Vessi.fi. The position will start in September, so we are beginning the recruitment process early to find the right candidate and allow enough time for onboarding and preparation.

Requirements for candidates

• Proficiency in spoken and written Finnish, minimum B2 level
• Good knowledge of English
• Basic computer skills, including MS Office, email, and chat systems
• Communicative, service-minded, and solution-oriented personality
• Eager to learn, grow, and develop in a fast-paced international company
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Job description

• Provide written communication with our Finnish customers, mainly via email and chat
• Assist with inquiries related to orders, deliveries, returns, and product information
• Ensure a professional, helpful, and positive customer experience aligned with Go-to Brands’ values
• Work closely with colleagues in Norway and Serbia to solve customer cases efficiently

Please note: this is not a call center role. We do not engage in cold calling or sales outreach.

What we offer

• Work in a supportive and friendly international team
• We already have 3 full-time customer support agents in Serbia
• Training and close support from colleagues in both Norway and Serbia
• Opportunity to use and develop your Finnish language skills in a professional setting
• Stable and growing company with exciting career development opportunities
• Competitive salary and fair working conditions
• Standard working hours on weekdays, with no overtime and no weekend work
• Work schedule follows Serbian public holidays

How to apply

If you are interested in joining a fast-growing Norwegian company with an international outlook, please send your CV and a short motivation letter in Finnish or English.

The position starts in September, but we encourage suitable candidates to apply early. Only shortlisted candidates will be contacted.