Customer Support Agent – Danish language

ABOUT THE COMPANY:

WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

ABOUT THE JOB:

We’re seeking a Customer Support Specialist – Danish Language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for Danish-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.

Responsibilities:

• Proficient interaction with a variety of online systems.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Effectively respond to customer requests and questions by chat and emails.
• Deal with and help resolve any customer complaints.
• Following operational procedures in every contact with the customers.
• Reference: JZJo9pen5MUDAswWo0JEmD48y9fhDVEPnhF2bI49BSqQf4hx2H94cQH3N_CFQhb8

Requirements:

• Fluent-level in Danish (spoken and written).
• Strong proficiency in English (spoken and written).
• Previous experience in customer support, preferably in iGaming, online entertainment, Fintech, or similar industries.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, shift-based office environment.
• Strong problem-solving and multitasking abilities.
• Good computer literacy and ability to learn new systems quickly.

Preferred Qualifications:

• Previous experience in the iGaming industry.
• Experience with live chat platforms, CRM systems, or ticketing tools.

Benefits:

• Competitive salary and performance-based incentives.
• Office-based work environment with a collaborative and supportive team.
• Dynamic and international workplace.
• Ongoing training and professional development opportunities.
• Opportunities for career growth within the iGaming industry.
• Happy Fridays and regular team engagement activities.