Customer Support Agent - English language

Gi Group HR Solutionsd.o.o. was established in Serbia in April 2002 with the mission to support clients in achieving their business strategy by offering a wide knowledge of the local market, experience of our international consultants, and tried and tested practices of our partners.

Gi Group HR Solutionsd.o.o. as a leader in the region and part of Gi Group, prestigious and one of the leading consulting companies in the field of human resources, is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our new brand Wyser.

On behalf of our client, one of the world’s leading outsourcing providers of customer experience management, we are looking for positive, flexible and team-oriented individuals to fill in the following position: Customer Support Agent – English language

Responsibilities:

• Communicate via telephone, mail, and/or chat with existing customers in order to solve their inquiries;
• Give information about the product or service to existing customers and prospects;
• Transfer more difficult inquiries to a higher level if necessary;
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
• Proactively propose improvements and feedback in processes and ways of working to Team Management /Operations Manager;
• Maintain received information properly in the system.
• Reference: lZ2UFSqGsZ60pUSFYerrjAM_z81Ufj7rEIVQmZCv0t_78tY1jmOGDWkxLNSVG4dB

Requirements:

• Minimum High school degree;
• With a very good command of the English language;
• Excellent knowledge of MS Office packages;
• Good interpersonal and communication skills;
• Customer-oriented person.

If you are interested in the position and your profile fits the above stated requirements, please apply electronically.

Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us www.gigroup.rs