Customer Support Agent (German and English)

Do you speak German and English? Adecco is offering you an opportunity to work fully remote for the biggest international companies in Europe. We are looking for an enthusiastic & communicative Customer Support Agent to join a dynamic team & represent one of the biggest companies!

Responsibilities:

• Manage incoming calls and customer service inquiries by telephone and email;
• Provide accurate, valid, and complete information;
• Identify and assess customers’ needs to achieve satisfaction;
• Keep records of customer interactions, process customer accounts and file documents;
• Take the extra mile to engage customers.
• Reference: cr07A7cKuj8LLglsaOqAEbL4nR9ryJ-Y9qERf2R_xWVDnB6yKniz8I0Maj4YfGmt

Requirements:

• Fluent German language (minimum B2);
• Conversational English language skills (B1, B2 or higher);
• Strong phone contact handling and active listening skills;
• Exceptional problem-solving skills and ability to respond to different types of characters.

Our client offers:

• Competitive compensation and benefits package;
• Extra productivity bonuses;
• Remote work option all over Serbia;
• Possibility of temporary or permanent relocation and work from Greece; 
• First class ongoing training and development;
• Career development opportunities;
• Multicultural and modern working environment.