Title: L1 Support - Polish language - Customer Support Agent

Location: Belgrade, SRB

Position Summary & Key Areas of Responsibility:

Works directly with customers to resolves recurring or standard problems
Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
Provides daily and weekly incident tracking sheets to report on the performance
Reviews incident history to determine recurring faults
Provides technical support and assistance to clients and businesses regarding hardware and software issues
Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
Allocates engineer appointment times for jobs requiring multiple resources on-site
Updates work orders and provide status information
Assigns and distributes workload to meet SLA’s
May respond to escalated calls
Participates in product set or customer base training
May implement remote fixes relying on the guided search for diagnosis across multiple products
Applies troubleshooting checklists
Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
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Basic Qualifications:

Fluent in Polish and English language
Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
Problem-solving and analytical skills
Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
High school diploma

NCR Voyix

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 30 countries across the globe. Not only are we the leader in the market segments we serve and the technology we deliver, but we create…

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Iskustva zaposlenih

"I have been part of NCR Voyix for almost three years, currently working as a Senior Finance Analyst. What I value the most is the opportunity to collaborate with colleagues around the world in…"Pročitajte celo iskustvo

Beneficije

Flexible working hours

Private health insurance

Education, professional development

Awards, bonuses, gifts

Sport and fitness

Food and drinks

Trainings, courses, conferences