Customer Support Representative (e-commerce)

We are seeking a professional and responsive Customer Support Representative (e-commerce) to join our team and support our partner company, HighTicket. HighTicket is an online education company with a mission to help everyday people build real, profitable e-commerce businesses on Shopify. Through its course content, AI-powered technology, and coaching, it has helped thousands of students go from zero experience to generating consistent sales by selling premium products from reputable brands.

As a Customer Support Representative (e-commerce), you will assist company’s students by handling both live chat and voice support for e-commerce-related questions and issues.

Responsibilities:

• Handle customer support via chat (70%) and voice calls (30%)
• Assist with e-commerce-related questions and troubleshooting
• Maintain a professional and friendly communication style
• Escalate technical issues when necessary
• Document support interactions clearly
• Work closely with the internal team through Slack and support tools
• Reference: CzZTdUDp4Pa1WEoI0qUdWfl20wL7eZirFoFOU8N6KNOkbgUi9xo3JM-y-EviAOxe

Qualifications:

• Experience in customer support, sales, or call-based roles; experience supporting e-commerce businesses or online stores is preferred
• Previous remote work experience
• Excellent spoken and written English
• Comfortable using Slack, Zoom, Google Workspace, and support systems
• Familiarity with Shopify or other online business tools is a plus
• Confident, professional, and highly responsive
• Able to solve problems calmly and efficiently

We offer:

• Full-time, remote work
• Working hours: Monday to Friday, starting at 3pm CET
• Private Health Insurance from day 1
• Timely and organized performance reviews

If this seems like the right job for you, we invite you to submit your resume in English. Please keep in mind that resumes in other languages might not be considered.