Customer Support Representative - English speaking

Join MB Care Europe

At MB Care Europe, we believe exceptional customer support creates exceptional customer experiences. We're looking for motivated, customer-focused individuals with excellent English communication skills to join our growing international team.

If you enjoy solving problems, helping people, and working in a fast-paced environment where every day brings something new, we'd love to meet you.

What You'll Do

As a Customer Support Representative, you'll be the first point of contact for our clients, providing professional support through live chat and email. Your goal is to ensure every customer receives fast, accurate, and friendly assistance.

Your Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner.
• Resolve customer issues while delivering an outstanding support experience.
• Provide accurate information about our products and services.
• Troubleshoot basic technical issues and escalate complex cases when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with colleagues across different departments to resolve customer requests efficiently.
• Stay up to date with our products, services, and internal processes.
• Contribute ideas that help improve our customer support operations.
  
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What We're Looking For

Required Qualifications

• Excellent written and spoken English.
• Strong communication and problem-solving skills.
• A patient, positive, and customer-oriented attitude.
• Ability to learn new tools and technologies quickly.
• Strong attention to detail and organizational skills.
• Basic computer literacy and confidence using online systems.
• Availability to work in a rotating 24/7 shift schedule, including evenings, nights, weekends, and public holidays.

Nice to Have

• Fast and accurate typing skills.
• Basic knowledge of cryptocurrencies.
• Familiarity with sports betting and gambling terminology.
• Experience using Google Workspace (Docs, Sheets, Drive), Slack, and Intercom.

What We Offer

We value our employees and strive to create an environment where they can grow professionally while enjoying their work.

You'll receive:

• Competitive salary.
• Annual performance bonus.
• Birthday gift.
• Private health insurance.
• Access to a wellbeing platform.
• Ongoing training and professional development.
• Clear opportunities for career growth and internal promotion.
• Modern and comfortable office environment.
• International and supportive team.
• Company-provided meals for every shift, beverages, and snacks.
• One-hour break during every eight-hour shift.
• Lounge area with recreational facilities.
• Regular team-building events and company activities.

Ready to Apply?

If you're passionate about delivering outstanding customer support and want to build your career in a dynamic international company, we'd love to hear from you.

Submit your CV along with a brief cover letter (optional) telling us why you'd be a great fit for the Customer Support Representative position at MB Care Europe.

Please remember to check your Spam or Junk folder so you don't miss any communication from our recruitment team.

MB Care Europe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to succeed.

Join us and become part of a team that's dedicated to delivering exceptional customer experiences every day.